Privacy Policy

Cookies

Cookies are small text files sent to your computer or mobile device by the websites that you visit. They help make websites work better and provide information to the owners of the site. For instance, this site uses YouTube cookies to embed videos in its pages and Google Analytics cookies to track users’ behaviour while on the site. By understanding how people use our site, we can improve the navigation and content to better meet people’s needs.

The information collected by the Care and Social Services Inspectorate Wales includes IP address, pages visited, browser and operating system. The data will not be used to identify any user personally. The cookies we use on our site are:

Language version

Name:

langPrefWAG

Purpose: This cookie is created by the content management system and is essential for the site to display to correct language version of the site.

GoogleAnalytics

Name:

__utma

__utmb

__utmc

__utmz

Purpose: These cookies are used to find out how visitors use our site. We use the information to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, whether they have visited before and the pages they visit.

CookieControl

Name:

civicAllowCookies

civicShowCookieIcon

Purpose: This cookie records whether a user has accepted the use of cookies on our site.

YouTube

Name:

VISITOR_INFO1_LIVE
PREF
use_hitbox

Purpose: These cookies are essential for the display of YouTube videos on our site.

Web browsers allow some control of cookies through browser settings. To find out more about cookies and how to manage them, visit www.allaboutcookies.org.

Feedback

We welcome your feedback. If you contact us asking for information, we may need to contact other government departments to find that information. If your question is technical, we may need to pass it to our technology suppliers.

We do not pass on any of your personal information when dealing with your enquiry, unless you have given us permission to do so. Once we have replied to you, we keep a record of your message for audit purposes.

Email subscriptions

Some areas of this website offer email updates. To receive these email updates, you need to give your email address. We do not share the information you provide with any third parties and we protect it in accordance with the Data Protection Act.

The Data Protection Act

Under the Data Protection Act, we have a legal duty to protect any information we collect from you. We use leading technologies and encryption software to safeguard your data, and keep strict security standards to prevent any unauthorised access to it.
We do not pass on your details to any third party or other government department.

Access to your information and contacting us

If you wish to see our records of any correspondence you have sent to us, or if you have a query or complaint about this privacy policy or about the site, you can contact the CSSIWcomms@wales.gsi.gov.uk.

Changes to this privacy policy

If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

Concerns about care? Please let us know if you have any concerns about us, a service, or a member of care staff. Raise a concern